Orthotic Device Ordering 

 

Order orthotic devices in three ways:

  1. Online: Order directly from this website by placing products in the shopping cart at our online shop and going though the checkout process.
  2. By phone: Call toll free 415.389.8980. You can leave a message at any time, and one of our sales reps will return your call within 48 hours to confirm your order.
  3. By FAX at 1-415-389-1063 If you provide a valid e-mail address when you order, you will receive an e-mail that confirms that we received and are processing your order.

Orthotic Retailers, Medical Device Dealers, Podiatrists etc:

Bunion Aid™ and Bunion Aid Plus are available for re-selling in catalogs, online retailers, medical supply stores, footwear specialty stores, medical clinics, and doctor’s offices. You can order only one item or you can order by cases of ten. We have a solid merchandising program to help you sell Bunion Aid, including brochures and digital files. To find out more about how you can purchase Bunion Aid for re-sell, please e-mail us.

 

Out of Stock items: 

While we make every effort to not be out of stock, occasionally it does happen. In this case, we will contact you. We can still accept your order but will not process the payment until we ship the product.

Shipping & Handling: 

Standard shipments are delivered via USPS within the United States only. The standard S&H fee is $12.00 per shipment*, and in-stock items will arrive within 7 – 10 business days from the date of order. Express Delivery is available for an additional charge.

Shipping to a Different Address: 

You can choose to send a package to My billing (the same address as the billing address on  your credit card) or Shipping (any other address)

Estimated Delivery Time: 

We make every effort to process the order on the same day the order is placed, assuming the credit card and address verification is approved. The order will be shipped the following business day. Express deliveries placed after 5:00 PM EST will not be shipped until the following business day. Deliveries are made only on business days, Monday – Friday (excluding holidays.)

Shipping outside the USA: 

Alpha Orthotics ships to the following U.S. territories: American Samoa, Guam, Mariana Island, Puerto Rico and U.S. Virgin Islands. Shipping to U.S. territories is via standard shipping only; express delivery is not available.
Canada: Alpha Orthotics ships to Canada via UPS; standard shipping & handling are $17 per shipment.*
International: Bunion Aid is available in other countries. Please e-mail info(at)hallufix(dot)de to get information.

Major credit cards accepted: 

Visa®, MasterCard®, Discover®, American Express®*
*If you use American Express, your billing and shipping information must be the same. The credit card you specify for your purchase will be charged when the order is shipped.

Sales Tax

We will charge sales taxes as required  by the State of California (8.25% - 9.75% depending on the city and county)

Return Policy

Alpha Orthotics will accept returns if the product is returned within 30 days from receipt in ORIGINAL and UNUSED condition. We cannot exchange or refund merchandise that has been damaged, used, altered, laundered, or soiled. The COMPLETE SET must be returned: we cannot accept only one component or the pieces of the product. If your order was paid by credit card, a credit less shipping and handling will be issued and will appear on your next charge statement.

When returning the item, please provide the following information:

Please note the reason for the return/exchange.
The credit card originally used will be credited.
Please confirm you mailing address.
Pack and seal your returned item securely, including the return form. Packages must be returned prepaid – we cannot accept C.O.D. deliveries.

Return Address:
United Fulfillment Solutions, Inc
423 Bussen Underground Rd.
St. Louis, MO 63129
314-894-3200 

Insurance reimbursement policy

Currently, Alpha Orthotics™ products are not approved to be reimbursed by Medicaid, Medicare, or any medical insurance plans.

Alpha Orthotics Corp.™
434 Greenwood Beach Road      
Tiburon, CA  94920      

Phone  (415) 389-8980
Fax      (415) 389-1063
Phone toll-free (USA only): 1 (877) 389-7969
Phone International: +(415) 389-8980

(*subject to change)