General Terms and Conditions

1. Scope of application 

The following General Terms and Conditions of Business (hereinafter referred to as the “General Terms & Conditions of Business”) shall apply to all delivery of the goods ordered from Alpha Orthotics Corporation™ (hereinafter referred to as “Alpha Orthotics”) to individual customers  to the extent that no prior written agreement to the contrary is reached.

2. Offers, the conclusion of an agreement and sales brochure

2.1
Any offers made by Alpha Orthotics and any sales brochures produced by Alpha Orthotics shall be subject to modification and shall constitute an invitation to the customer to place an order with Alpha Orthotics.

2.2
The order placed by a customer shall constitute a binding offer which Alpha Orthotics may accept within four weeks from the date of its receipt by issuing a written confirmation of acceptance of the order or by making the delivery.

2.3
The agreement shall come into existence when the customer receives from Alpha Orthotics the written confirmation of acceptance of the order or when product is shipped by Alpha Orthotics.

3. INSTRUCTIONS IN RELATION TO CANCELLATION

3.1
THE RIGHT TO MAKE A CANCELLATION.
THE CUSTOMER SHALL FOR A PERIOD OF ONE MONTH BE ENTITLED TO MAKE A CANCELLATION IN A WRITTEN FORM (E.G. BY LETTER, FAX OR E-MAIL) WITHOUT STATING ANY REASONS OR BY RETURNING THE GOODS. THIS PERIOD SHALL NOT BEGIN TO RUN BEFORE THE DATE ON WHICH THE GOODS ARE RECEIVED BY THE CUSTOMER AND ITS RECEIPT OF THE INSTRUCTIONS IN RELATION TO CANCELLATION IN A WRITTEN FORM WHICHEVER EARLIER. IN ORDER TO MAKE A CANCELLATION WITHIN SUCH PERIOD, IT SHALL BE SUFFICIENT TO DISPATCH THE NOTICE OF CANCELLATION OR THE GOODS IN DUE TIME. THE NOTICE OF CANCELLATION SHOULD BE SENT TO:

Alpha Orthotics Corporation
434 Greenwood Beach Road,
Tiburon, CA 94920;
Phone: 001 415 389-8980;
Fax: 001 415 389-1063;
email: info(at)alphaorthotics(dot)com

3.2
CONSEQUENCES OF CANCELLATION.
IN THE EVENT OF A VALID CANCELLATION THE PAYMENTS AND DELIVERIES MADE BY BOTH PARTIES SHALL BE RETURNED. IF THE CUSTOMER IS UNABLE TO RETURN ALL OR PART OF THE DELIVERY MADE TO IT, OR IF IT IS ONLY ABLE TO RETURN SUCH DELIVERY IN A DETERIORATED CONDITION, IT SHALL PAY APPROPRIATE COMPENSATION TO ALPHA ORTHOTICS.

3.3
RETURNS.
If for any reason the customer is not satisfied with its purchase, it may return the goods for exchange, refund or store credit subject to the following conditions:

THE COSTS OF SUCH RETURN SHALL BE BORNE BY THE CUSTOMER, IF the VALUE OF the GOODS TO BE SENT BACK DOES NOT EXCEED $500 OR if, IN A CASE WHERE THE GOODS TO BE RETURNED COST A HIGHER PRICE, THE CUSTOMER HAS NOT PROVIDED CONSIDERATION OR MADE ANY PARTIAL PAYMENT ON THE DATE OF THE RETURN, UNLESS THE GOODS AS DELIVERED DO NOT SUBSTANTIALLY CORRESPOND TO THE GOODS ORDERED

Returned goods must meet the following requirements:

  1. must be unworn, unwashed, unaltered and not damaged
  2. must be accompanied by original receipt
  3. must be sent in its original packaging
  4. must be sent within 14 days from the date of delivery
  5. must reach Alpha Orthotics’s specified return address within 30 business days

A return that does not conform to the above requirements will be sent back at the customer’s cost upon the customer’s written request. Otherwise, Alpha Orthotics reserves the right to liquidate the return without attribution to the customer.

4. Prices and payment

4.1
The prices payable shall be those set out in the relevant current price list. Prices are in U.S. Dollars. Payment may be made by Certified Check, Bank Check or Money Order. We do not accept cash payment by mail. All orders are subject to shipping and handling charges.4.2  We accept credit cards payment (Visa, Master, American Express, Discover). Payment may be made by Certified Check, Bank Check or Money Order. We do not accept cash payment by mail. All orders are subject to shipping and handling charges.

4.3
Prices do not include taxes, duties or other charges.
The customer warrants to Alpha Orthotics that its order conforms to all applicable local and international laws, regulations and rules, including without limitation, tax laws, custom duties, consular fees, import/export (or re-import/export) controls, and the customer is solely responsible for all applicable taxes and custom duties assessed on the orders and shipping and handling charges, by the destination authority or other applicable authorities within or without the United States. 

4.4
Alpha Orthotics shall ensure that any foreign packaging, weighing and customs regulations are complied with, to the extent that the customer provides precise information in relation hereto in good time. Any additional costs associated herewith shall be borne by the customer.

4.5
To the extent that no prior written agreement to the contrary is reached, the invoices of Alpha Orthotics shall be payable once they are received by the customer and shall be settled immediately and in full, but within ten days from the date of receipt at the latest. The place of payment shall be the place of business of Alpha Orthotics indicated on the invoice.

4.6
Should the customer’s payment be delayed, Alpha Orthotics shall be entitled to demand default interest in the amount of 5 % per annum or the highest rate of interest permissible under applicable law. Alpha Orthotics shall moreover be entitled to assert any other claims under applicable law.

4.7
The customer shall not be entitled to withhold payment pursuant to any counterclaims or set off, unless such are undisputed or ordered by a valid and final judicial or arbitral determination.

5. Delivery deadlines and force majeure

5.1
To the extent that the customer does not comply with its obligations to co-operate or does not punctually make any required advance payments, delivery deadlines shall be rescheduled accordingly. In the event of a breach by the customer of any obligation to co-operate, and in particular in the event of non-acceptance of the goods, Alpha Orthotics shall be entitled to demand compensation for any loss suffered and additional expense incurred as a result hereof.

5.2
In the event of any delays in delivery due to unforeseen events which are beyond the control of Alpha Orthotics (e.g. due to a strike or lock-out, a disruption of operations or a delay in the procurement of materials as the result of a late delivery by any of our suppliers for which Alpha Orthotics is not responsible – which provision shall also apply to the suppliers of Alpha Orthotics –,  civil war, acts of terror, natural disasters, bans on import and exports, energy shortages or shortages of raw materials), the agreed delivery deadlines shall be extended for the duration of the unforeseen event causing the delay. Should it prove in the long term impossible for Alpha Orthotics to make the delivery as a result of force majeure, but for a period of four months at least, Alpha Orthotics shall be released from its obligation to make such delivery. In such an event the customer shall be entitled to withdraw from the agreement and a refund of purchase price paid, if any.

6. Place of performance, shipment and transfer of risk

6.1
To the extent that nothing is agreed to the contrary in writing, the place of performance shall be the place of business of Alpha Orthotics in Tiburon, California.
Deliveries shall only be insured at the express request of the customer and at its expense.

7. Retention of title

7.1
The delivered goods shall remain the property of Alpha Orthotics until they are paid for in full. In the case of an open account, each respective demand for payment of an outstanding balance shall constitute a lien on the delivered goods.

8. The rights of the customer in the event of defects

8.1
No assurance is given as to the accuracy, effectiveness or fitness for the customer’s personal needs of the goods. Should the goods prove to be defective, the customer may, acting reasonably and in accordance with Alpha Orthotics’s published specifications for the goods, at its discretion demand that any defect is repaired or replaced, at the option of Alpha Orthotics and subject to applicable charges of Alpha Orthotics. THE MERCHANDISE AND RELATED SERVICES OFFERED FOR SALE ARE PROVIDED “AS IS”. NO WARRANTIES OR REPRESENTATIONS OF ANY NATURE ARE EXTENDED NOR CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTY, WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR WARRANTY OF NON-INFRINGEMENT.

8.3
The purchaser shall be entitled to a refund of purchase price paid (if any) or reduction of price for the defective goods, if the defect is material and Alpha Orthotics elects not to repair or replace the goods.

8.4
The customer shall not have any rights as the result of defects which are caused by normal wear and tear or by any treatment of the goods by the customer or by third parties which does not comply with any one of the stipulations set out in the instructions for use or other written recommendations provided by Alpha Orthotics (e.g. improper use, maintenance or storage), or which are of a purely visual nature.

8.5
Any claims which may be asserted by a customer shall expire one year from the date on which the goods are delivered.

8.6
Should a consumable item (e.g. a brace) have an average life cycle which is shorter than the prescription period in accordance with this clause (e.g. three months for a brace), the rights of the purchaser which arise pursuant to any defects must be asserted within the average life cycle. Consumable items shall not be returned but limited to the exchange of the consumable item.

9. Liability

9.1
Subject to Section 9.2, Alpha Orthotics shall have unlimited liability for acts of willful misconduct and gross negligence.

9.2
Unless otherwise provided herein, Alpha Orthotics’s liability shall be limited to the price of the goods sold by Alpha Orthotics which give rise to the damage.

9.3
Liability for indirect, consequential, special and unforeseeable damage, such as, by way of example only, damage resulting from defects, lost profit, the loss of an opportunity to make savings and financial loss pursuant to the claims of third parties shall be excluded EVEN IF ALPHA ORTHOTICS SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER OR NOT THE CIRCUMSTANCES GIVING RISE TO SUCH CAUSE MAY HAVE BEEN WITHIN THE CONTROL OF ALPHA ORTHOTICS.

9.4
Any liability other than the liability provided for in these General Terms & Conditions of Business shall be excluded irrespective of the legal nature of the claim which is asserted.

10. Intellectual property rights

10.1
Alpha Orthotics reserves without limitation all proprietary rights, industrial property rights and copyright in illustrations, ideas, know-how, trade secrets, drawings, technical specifications and other documentation (hereinafter referred to as “documentation”). Third parties may only be granted access to documentation once Alpha Orthotics has given its prior written consent.

10.2
Should a third party assert any valid claim against the customer for infringement of a valid U.S. registered copyright, trade mark or patent  by goods delivered by Alpha Orthotics which have been used in accordance with the agreement, Alpha Orthotics shall at its discretion and at its own expense acquire a licence to use the relevant goods, or modify the goods in such a manner that a breach of a protected proprietary right no longer exists, or exchange the goods. To the extent that it is not possible or reasonable for Alpha Orthotics to do so, rights to withdraw from the agreement or to reduce the contract price shall be available to the customer. Claims for compensation shall only exist in accordance with section 8. Any claims which may be asserted by the purchaser shall expire within the period set out in section 8.5.

10.3
The obligations of Alpha Orthotics pursuant to section 10.2 shall only apply to the extent that the customer immediately informs Alpha Orthotics in writing of any claims asserted by third parties, does not accept that it bears liability for the breach and all rights in relation to the taking of measures to defend and settle such claim are reserved to Alpha Orthotics. Should the customer cease using the goods on the grounds that it wishes to mitigate damage or for any other material reason, it shall notify the third party of this fact so that no acknowledgement of a breach of a protected proprietary right is associated therewith.

10.4
The customer may submit no claim to the extent that it itself is responsible for the breach of a protected proprietary right, or to the extent that the breach of a protected proprietary right is caused by a use of the goods other than as specified by Alpha Orthotics or  Alpha Orthotics did not foresee or when the goods are modified by the customer or when they are used together with products which have not been supplied by Alpha Orthotics.

11. Applicable law, place of performance, place of jurisdiction and severability clause

11.1
Any amendments or supplements to these General Terms & Conditions of Business shall require the written form. 11.2 All legal relations between Alpha Orthotics and the customer shall be governed exclusively by the internal laws of the State of California without regard to its conflict of law principles.

11.3
The customer consents to the jurisdiction of the federal and state courts in the State of California, United States with respect to enforce the arbitration provision hereof, and the customer waives any claim of lack of jurisdiction, improper venue or inconvenient forum. The customer agrees that any controversy or claim relating the purchase of merchandise or related services on this site, shall be resolved exclusively by final and binding arbitration under the rules of the American Arbitration Association then in effect, in its offices in San Francisco, California of the Untied States. The language of the arbitration shall be English. Judgment upon the arbitration award may be entered in any court having jurisdiction.

11.4
Should any individual provisions of these General Terms & Conditions of Business or parts hereof be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions of these General Terms & Conditions of Business. In place of the invalid provision the parties shall insert a valid provision which from a factual, legal and commercial perspective replicates as closely as possible the invalid provision. The same procedure shall be followed should these General Terms & Conditions of Business prove not to contain a provision which they should contain. The customer agrees that the General Terms and Conditions contained and referenced herein represent the entire understanding between Alpha Orthotics and the customer with respect to the order and purchase, and supersede any prior or contemporaneous, conflicting or additional understanding or communications, unless otherwise agreed by parties in writing and signed by Alpha Orthotics.


Last updated March 28, 2012.
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All Rights Reserved